Used daily, our cars are sometimes heavily used and, unfortunately, no one is safe from a mechanical breakdown. We must admit that we feel very alone when this happens. Fortunately, solutions exist. Most of the time, insurance contracts include an assistance option which will initially allow for rapid repairs. How does it work ?
What is the assistance guarantee?
The assistance guarantee is, in a way, help offered in the form of a service. This assistance is available as an option in most car insurance contracts and included in certain car financing for their entire duration. This guarantee therefore allows you to be repaired at your place of work or vacation, but also at home depending on the contract. This is called “zero kilometer assistance”. Please note, do not confuse assistance with mechanical breakdown guarantee.
How does it work?
The assistance guarantee is available in the majority of insurance contracts, regardless of the degree of cover – that is to say, you can benefit from it even if you are insured by a third party. Available 24 hours a day, support services can be reached directly by telephone. The number to contact is written on the back of the insurance sticker affixed to the windshield.
Are insurance companies the only ones to offer an assistance contract?
No. Insurance companies do not have a monopoly on assistance guarantees. This option is generally available in warranties for mechanical breakdowns. Car sales sites like A&M Diesel include this option for the entire duration of your car financing when you sign up to a mechanical warranty contract. Enough to protect you from unpleasant surprises for a few years.
What does the assistance guarantee cover?
Depending on the guarantees taken out, the assistance covers different services which may differ depending on the company. Generally, it supports:
Troubleshooting or towing
Your vehicle has broken down: we will send you a repairer, wherever you are, including abroad. A&M Diesel even offers zero kilometer assistance, like some companies, meaning you will be taken care of right to your doorstep.
Repatriation
The repatriation of the driver, passengers and luggage is included in the assistance guarantee. A means of transport (bus, train, taxi, etc.) will therefore be provided to you from the scene of the disaster to your home.
A replacement vehicle
Most contracts include the provision of a replacement vehicle while repairs can be carried out.
24/7 support
Support services operate all year round without exception. They can be reached day or night.
The assistance guarantee therefore represents valuable assistance for each motorist. It is not for nothing that A&M Diesel Systematically offers it in all its financing solutions. With zero kilometer assistance, 24/7, as well as the mechanical breakdown guarantee option, A&M Diesel offers you peace of mind for several years.