Like they say – the first impression is the last impression. In the same way an introductory message on WhatsApp or any other medium plays a very important role in elevating customer experience. While promoting your business on WhatsApp, you need to prioritize several things over the others. WhatsApp Business greeting message is one of the important aspects to consider here.
When greeting messages are consciously created and designed, it helps boost customer engagement in a very effective way. WhatsApp Business introduction message is the first interaction of your customers with your business. Brands can establish good customer relationships and build trust with your valued customers by sending the perfect introduction message on WhatsApp.
For businesses, it is crucial to present an absolute first impression to their customers to successfully implement their WhatsApp commerce strategy. Welcome message on WhatsApp is one of the best ways for effective communication. Such communication with a customer plays an important role in your business growth.
In this blog, we will learn about WhatsApp messages, why it is important, various WhatsApp Marketing Tools to enhance your messaging strategy, and best examples of WhatsApp greeting messages.
What is WhatsApp business greeting message?
WhatsApp Business greeting message is the first message that customers receive from the brand after they interact with your business. This welcome message helps brand establish a positive first impression with users.
This greeting message is a great opportunity for business to engage with their customers and decide upon further interactions.
WhatsApp Business greeting messages effectively enhance your customer engagement. These welcome messages should be customer friendly, professional, and helpful to assist customers.
Remember that WhatsApp Business greeting messages can be used only for the WhatsApp Business app or the WhatsApp Business API.
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Why greeting messages for WhatsApp Business important?
WhatsApp greeting messages are helpful to businesses in many ways. If you use right welcome message at the right time, then you can achieve the following benefits:
Improve customer engagement: WhatsApp business welcome message offers a great way to engage with customers in a personalized way. By providing useful information and a way to effectively interact, it helps enhance customer experience. It is also helpful for businesses in building stronger relationships with their customers and improving customer satisfaction.
Reduces your response time: A greeting message provides the first impression of your business to the customer. With such messages, customers receive an immediate response, even if you are offline. It helps set expectations about your response to them and hence reduces the response time.
Enhances customer satisfaction: It provides useful information to the customers about the business. Getting to know about the contact information, business hours, and product or service offerings can help customers with further inquiries. They get the information quickly and easily, which leads to improved customer satisfaction and enhanced experience with the business.
Guides customers towards the right information: When WhatsApp welcome messages are created with real expectations, it gives correct information to the users about their doubts. It guides them in the right way, and they don’t get confused.
Increases business efficiency: Automated WhatsApp greeting messages save time and resources for businesses. It can handle common customer inquiries and provide self-service options for common customer requests. This saves valuable time for staff that can be utilized to focus on more complex customer issues. Hence, it ultimately leads to improved overall productivity.
Interacts outside business hours: These messages are automated and hence they work even outside business hours. Customers feel valued after a quick response, and they don’t have to wait for their basic query.
Brand awareness via messaging: WhatsApp greeting messages when customized to include the business’s branding leads to brand awareness. It offers consistent brand experience for customers across WhatsApp and also nurtures brand loyalty.
Gather valuable leads: These greeting messages can help businesses offer improved customer service, enhance customer engagement, and boosts efficiency. This gives a great customer experience and satisfaction and thereby gathers valuable leads to increase sales and revenue.
➤ Key points for creating effective WhatsApp Business greeting message
There are several tips to craft an introductory WhatsApp message. You must consider the following best practices while creating an effective welcome message for WhatsApp.
- Be specific towards customer expectations: When you send a greeting message to customers, try to be specific towards customer expectations. Customers feel better and valued when you set clear timelines about the certain time to respond to their doubts. Let’s look at these two examples;
- Hi there, thanks for reaching out! We’re currently unavailable but will get back to you as soon as possible.
- Hi there, thanks for reaching out! We’re currently unavailable but will get back to you within 24 hours.
In the first example, the time to respond is not specified and hence it looks vague whereas in the second example, a specific time is mentioned which gives opportunity to overdeliver.
- Be transparent about giving reasons: It is important to be honest and transparent about delayed response time. Though nobody likes a slow response time, don’t give lame excuses to your users for the same. If it’s not possible to revert to the same day, simply say that you are busy.
- Emphasize on a friendly tone: Messages with a friendly and humanized tone makes your customers happy. Automated messages should not necessarily contain a formal tone. You should keep it professional alway sound as human.
- Personalize the message: Try using customer name in the welcome message. A message with their own name makes them feel more special. It makes their connection with your brand stronger.
- Acknowledge customer inquiry: Let your customers know that you have understood their concern. Craft a greeting message that mentions you will get back to them with the detailed information about their query.
- Highlight business hours: Informing customers about your operating hours makes it easy for them to know the time of response.
- Inform about self-help resources: If it is taking time for you to resolve some query, it is better to provide your customers with knowledge base articles or FAQs so that they get some help meanwhile
- Introduce a respective team member: You can inform your customers about the team member who will be taking care of their concerns. It helps build a rapport with your brand.
Types and examples of WhatsApp business greeting messages
Below are some of the most popular examples of WhatsApp Business greeting messages. You may need to adjust these messages a little bit according to your business requirements and goals.
Make a great first impression with these innovative ideas of WhatsApp introduction messages. Let’s get started:
| Sr.No | Type of WhatsApp Business Greeting Message | Example of WhatsApp Business Greeting Message |
| 1 | General WhatsApp Business Greeting Messages | Hi! Welcome to [your business]. We will get back to you as soon as possible. Meanwhile, you can explore our vast portfolio of [products/services] |
| 2 | WhatsApp Greeting Message for New Customers | Hello [customer name], thank you for choosing us! We’re thrilled to have you as a new member of our family and look forward to serving you. |
| 3 | Greeting Messages for Festivals and Special Events | Hey [Customer Name], Happy Diwali from our team! May your celebrations be filled with light and joy. |
| 4 | Customer Support Greeting Messages | Hello [customer name], we’re sorry to hear you’re having trouble. Let’s work together to resolve the issue as soon as possible |
| 5 | Away Welcome Messages | Hello [customer name], we’re sorry we missed your message. We’ll get back to you as quickly as we’re available |
| 6 | Collect More Information Welcome Message | Hi there, we’re committed to providing you with the best possible service. Would you mind taking a quick survey to help us understand your needs better? |
| 7 | Order Confirmation Welcome Message | Hello [customer name], your order has been confirmed! We’ll be processing it shortly and will update you on its status. If you have any questions, please contact us. |
| 8 | WhatsApp Message for Lead Collection | Hi there, thanks for connecting with us on WhatsApp! Would you like to receive updates and offers from us? Please reply with your email address |
| 9 | Messages for Quick Replies and Answer FAQs | Hello [customer name], we’re here to help you with any questions you may have. To learn more about our products and services, please reply with “products” |
➤ General WhatsApp Business Greeting Messages
These messages generally contain an introduction to your business. It can include brief info about the products and services that your business offers. Make sure to include a friendly tone with a clear brand message.
Examples:
- “Thanks for reaching out to us on WhatsApp! We’re here to provide you with the best possible customer experience. Feel free to ask us anything.”
- “Hi! Welcome to [your business]. We will get back to you as soon as possible. Meanwhile, you can check out our vast portfolio of [products/services]”
- “Hi [Customer name], welcome to [your business]. We have a special 15% discount on all plans for our new customers. Would you like to get yours now?
➤ WhatsApp Greeting Message for New Customers
Give a warm welcome to your new customers and greet them with the perfect WhatsApp business greeting message. Don’t forget to add a personalized touch to make your customers feel valued.
Examples:
- “Hello [customer name], thank you for choosing us! We’re thrilled to have you as a new member of our family and look forward to serving you.”
- “Welcome to [company name], [customer name]! We’re excited to have you on board and can’t wait to show you what we can do.”
- “Greetings [customer name], we’re so glad you’re here! We’re committed to providing you with the best possible service and look forward to building a great relationship with you.”
➤ Greeting Messages on WhatsApp for Festivals and Special Events
During holidays, festivals or special events you can simply give a festive touch to your conversations and add it in your WhatsApp welcome message. Try to keep these messages specific to the event and make sure they reflect the spirit of the occasion.
Examples:
- “Hey [Customer Name], Happy Diwali from our team! May your celebrations be filled with light and joy.”
2.“Hey [Customer Name], Merry Christmas! May the warmth of a thousand Christmas lights warm your heart, and may you have a Christmas that is full of joy and happiness.”
3.“Wishing you a blessed Eid al-Fitr! May this day bring you peace, joy, and happiness.”
➤ Customer support greeting messages
These messages are useful to welcome customers who need support or assistance with your business. They should be empathetic, reassuring, and provide clear instructions on how to proceed.
Examples:
- “Hello [customer name], we’re sorry to hear you’re having trouble. Let’s work together to resolve the issue as quickly as possible.”
- “Hi [customer name], how can we help you today? We’re here to assist with any questions or concerns you may have.”
- “Greetings of the day [customer name], we’re committed to resolving this issue and making things right for you. Let us know how we can help.
➤ Away Welcome Messages
Away messages to greet your customers on WhatsApp is another important type of WhatsApp introduction message. When you are not available for the moment of a customer reaching you, use this message to inform them about the same. Be clear and specific while giving the reasons. You can also mention the alternate ways to get in touch.
Examples:
- “Hello [customer name], we’re sorry we missed your message. We’ll get back to you as soon as we’re available.”
- “Hi there, thanks for reaching out! We’re currently away from our desk but will get back to you as soon as possible.”
- “Hi there, we’re currently unavailable but don’t worry, we’ll get back to you as soon as we can. In the meantime, feel free to check out our FAQ section for answers to common questions.”
➤ Collect More Information Welcome Message
Businesses can use these messages to collect information from users. The information is mainly about their preferences, review or feedback about service or product. Craft a message with a very friendly tone and be precise in what you expect from your users.
Examples:
- “Hello [customer name], your order has been confirmed! We’ll be processing it shortly and will update you on its status. If you have any questions, please contact us.”
- “Hi there, your order has been placed successfully! We’re excited to fulfil it and will keep you updated on its status. In the meantime, feel free to reach out to us if you have any questions.”
- “Hi there, thank you for your order! We’re excited to let you know that your [product/service] is on its way. You should receive it by [date]. Here’s your tracking number: [number].”
➤ WhatsApp Message for Lead Collection
Such messages help to collect leads or potential customer information. You can obtain email addresses or phone numbers from your valuable customers. Make sure to craft a clear and concise message that provides a clear call to action.
Examples:
- “Hello [customer name], we’re always looking to connect with new customers. Please reply with your phone number so we can send you our recent offers and updates.”
- “Hi [customer name], thanks for connecting with us on WhatsApp! Would you like to receive updates and offers from us? Please reply with your email address.”
- “Thanks for reaching out to us on WhatsApp! Would you like to stay up-to-date with our products and services? Please reply with your email address and we’ll add you to our mailing list.”
➤ Quick Replies Messages to Answer FAQs
By using these messages, you can provide quick responses to FAQs. These welcome messages should be easy to understand and must cover the most common topics.
Examples:
- “Hello [customer name], we’re here to assist you with any questions you may have. To learn more about our products and services, please reply with ‘products’.”
- “Hi there, we’re committed to providing you with quick and efficient service on WhatsApp! To learn more about our pricing and plans, please reply with ‘pricing’.”
- “Hi there, thanks for connecting with us on WhatsApp! To check the status of your order, please reply with ‘order status’.”
To Summarize: WhatsApp Business greeting messages
WhatsApp Business greeting messages can help businesses grow when employing a WhatsApp Commerce strategy. Leveraging the perfect WhatsApp Business welcome message can help onboard new customers, build stronger customer relationships, enhance sales revenue, and accelerate business growth.
To stay ahead in this highly competitive world, businesses must have innovative and effective communication strategies. An absolute WhatsApp business greeting message is the first step to start an effective communication with your customers.
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FAQs
What is WhatsApp business greeting message?
WhatsApp Business greeting message is a message sent for the first time when a customer starts contacting your business. This welcome message is an opportunity for you to make a positive first impression with users.
What is the best greeting message for WhatsApp business?
You can craft the best WhatsApp greeting message by considering all the best practices. The strategies or best practices to create the best WhatsApp greeting message includes:
1.Set clear expectations
2.Add a human touch
3.Be transparent
4.Personalize the message
5.Acknowledge their inquiry
6.Highlight your business hours
7.Introduce your team or representative
8.Show appreciation
9.Provide self-help resources
10.Keep it concise
How to send a formal message on WhatsApp?
Check out the following steps to send a formal message on WhatsApp:
1. Open the WhatsApp application on your Android or iPhone device.
2. Choose the contact from your chat list for sending a message.
3. If it is a new contact, you can tap the new chat icon and look for their name or number.
4. Compose your message that includes a formal greeting. Introduce yourself if required and then state the purpose of the message while maintaining a professional tone.
5. You can use the attachment icon to send any documents.
6. Proofread the message for any spelling or grammar errors.
7. Now, press the send button to send your message.
To keep it formal, maintain a professional, clear, and concise tone of your message.
How to reply to welcome message on WhatsApp group?
A reply to welcome message on WhatsApp group is a simple and friendly way to start building connections with your customers. The message to reply can be;
“Thank you all for the warm welcome! I’m excited to be a part of this group and am looking forward to getting to know each of you better.”
This reply conveys appreciation for the welcome and communicates your interest in being a member of the group.
How to craft effective WhatsApp business greeting messages?
An effective WhatsApp Business Greeting message helps to build a strong relationship with your customers. Such a welcome message sets the tone for a positive customer experience. You should consider all the following tips and best practices to craft an effective WhatsApp Business greeting message.
Set clear and specific expectations, add a human touch with a friendly tone, be transparent about timelines, personalize message by including names, acknowledge user inquiry, convey your business hours, introduce your team or representative, show appreciation, provide self-help resources like FAQs, and keep the message concise.
