Many dental practices struggle to get positive patient reviews. These reviews can be difficult to obtain because they require the support of a whole team.
It is important to identify your happy patients and reach out to them. This can be done through surveys, customer service feedback or by analyzing which patients never miss appointments.
Quality patient care
Many dental patients are willing to write a review, but they need your team to ask them. You can do this by putting a Google Review link on your business cards, so your patients can easily share their positive experiences with the world. You can also use a customer experience platform like DemandHub to send your patient a text with a Google review link immediately after their appointment.
Another way to get more reviews is by listing your practice on reputable dental review websites. This will help your website rank higher in Google search results, and it can also build trust with potential patients.
When you receive a 5 star dental patient reviews, make sure to respond to it promptly. This will show that your practice cares about its customers and values their feedback. Seven out of ten customers say that their opinion about a company changed after the business owner responded to them. By taking the time to respond to your patients, you can create a five-star dental experience.
Transparent communication
Reviews and testimonials are a great way to promote a dental practice. They build trust and credibility with potential patients, and increase organic search visibility. However, it is important to understand how to manage these reviews to avoid being misleading.
Reviews need to be accurate and authentic to build trust with potential patients. This is why it is important to monitor your reviews regularly and respond promptly to any negative comments. This will show potential patients that you care about their experience and are willing to address any issues that may arise.
Many dental practices incentivize their patients to post online reviews. This could include offering a freebie or cash incentive. However, this method is not sustainable in the long run. A better strategy is to identify your happy patients through surveys, customer service feedback, or analyzing which patients never miss their appointments. This will help you reach your goal of getting more online reviews and grow your dental practice.
Reputation management
A patient’s online 5 star dental patient reviews make up an important component of a dental practice’s reputation. In fact, 81% of patients consider reviews and testimonials to be the most influential factors in selecting a healthcare provider.
When a potential new patient sees your 5-star ratings, they’re more likely to choose your dental office. It’s also important to have a system in place to collect and manage your online reviews.
This ensures that any negative feedback is addressed promptly, and doesn’t damage your reputation. You can even use these reviews as an opportunity to improve your business practices.
For example, if a review mentions that waiting times are long, this could be an indicator that your scheduling process needs to be reworked. Using a dental review management software allows you to track all of your reviews and provide timely responses. The right response can make a huge difference in the impact of a positive or negative review. Widewail’s response team has managed over 750,000 reviews, allowing our clients to have confidence that their online content is being handled professionally.
Technology
Getting numerous outstanding Google reviews and five star ratings is the ultimate goal of every dental practice. Embracing reliable technology that empowers dental practices to achieve those goals can be priceless.
Using patient feedback tools like mConsent makes it easy for dental staff to reach their review goals by automating SMS requests for feedback with direct links for patients to leave a rating/review. It has been found that most satisfied patients do not hesitate to share their positive experience. This approach also gets better results than verbally asking in-office.
Another effective way to increase your online reviews is by listing your practice on reputable dental review websites, such as Yelp and Healthgrades. This will not only improve your visibility, but it will also help to build trust and credibility with potential new patients. In addition, it is important to respond to positive online reviews promptly and professionally. This will show your patients that you care about their opinions and are committed to providing quality service.
