Introduction
E-commerce platform integration is the process of connecting your e-commerce platform with other systems and applications that are essential for your online business, such as ERP, CRM, EDI, cloud services, and more. E-commerce platform integration can help you streamline your operations, enhance your customer experience, improve your data accuracy and consistency, save time and costs, and increase your scalability and flexibility.
However, e-commerce platform integration is not without its challenges and obstacles. You may face initial investment, technical complexity, compatibility issues, data security concerns, and customization challenges. You may also need to adapt to your e-commerce goals and ensure a seamless and personalized customer experience.
That’s where SkillNet comes in. SkillNet is a trusted partner that provides services and solutions for e-commerce platform modernization, which involves re-architecting your e-commerce platform using MACH design tenets, which are headless, modular, and flexible architectures that enable integration with other systems and applications. SkillNet has over 25 years of experience and expertise in the retail industry and has helped over 300 clients across the world achieve their e-commerce goals.
In this blog post, we will explore how SkillNet can help you with your e-commerce platform integration, and what benefits you can expect from working with us. We will also share some of our success stories and show you how we have helped some of our clients integrate their e-commerce platforms with other systems and applications.
SkillNet’s Services
SkillNet offers a range of services to help you with your e-commerce platform integration, such as:
- E-commerce Platform Implementation, Modernization, and Replatforming: SkillNet helps you choose, implement, upgrade, or migrate to the best e-commerce platform for your needs, using proven methodologies and frameworks. SkillNet has extensive experience and partnerships with leading e-commerce platforms, such as Oracle Commerce Cloud, Salesforce Commerce Cloud, Magento, Shopify, and BigCommerce, and can help you select and deploy the platform that suits your requirements and budget. SkillNet also helps you modernize or re-platform your existing e-commerce platform, and ensure a smooth and successful transition.
- E-commerce Platform Integration: SkillNet helps you integrate your e-commerce platform with other systems and applications that are vital for your online business, such as ERP, CRM, EDI, cloud services, and more. SkillNet uses the latest technologies and tools, such as APIs, microservices, and connectors, to create seamless and secure integrations that enable data exchange, process automation, and functionality enhancement. SkillNet also helps you manage and monitor your integrations, and ensure their performance, reliability, and scalability.
- Composable Commerce Strategy and Deployment: SkillNet helps you leverage the power of headless, modular, and flexible architectures to deliver personalized and scalable digital experiences across multiple channels and devices. SkillNet helps you adopt a composable commerce approach, where you can mix and match the best components and services from different vendors, and integrate them seamlessly using APIs and microservices. SkillNet also helps you manage and orchestrate your composable commerce ecosystem, and ensure its performance, security, and reliability.
SkillNet’s Benefits
By working with SkillNet, you can expect to gain the following benefits:
- Operational efficiency: SkillNet helps you streamline your e-commerce operations, such as product management, order management, fulfillment, and customer service, and automate and simplify your workflows and tasks. SkillNet also helps you leverage the cloud and other technologies to reduce your infrastructure and maintenance costs and improve your scalability and security.
- Enhanced customer experience: SkillNet helps you enhance your customer experience by providing them with relevant, convenient, and satisfying digital interactions. SkillNet helps you deliver a seamless and consistent customer experience across all your channels and devices, and provide them with more choice and convenience, such as multiple payment and delivery options, easy returns and exchanges, and self-service features. SkillNet also helps you collect and act on customer feedback, and provide them with exceptional customer service and support.
- Data accuracy and consistency: SkillNet helps you improve your data accuracy and consistency by enabling data exchange, synchronization, and validation between your e-commerce platform and other systems and applications. SkillNet also helps you leverage AI, ML, NLP, and other technologies to generate insights, predictions, and recommendations, and enable new features and capabilities, such as voice, chat, visual search, personalization, and dynamic pricing.
- Time and cost savings: SkillNet helps you save time and costs by using efficient and agile processes, tools, and solutions. SkillNet helps you reduce your development and integration time, risks, and complexity, and increase your business agility and innovation. SkillNet also helps you optimize your e-commerce performance, such as site speed, usability, and conversion funnel, and increase your customer satisfaction and loyalty.
SkillNet’s Success Stories
SkillNet has helped over 300 clients across the world achieve their e-commerce goals. Here are some of our success stories:
- The Vitamin Shoppe: The Vitamin Shoppe is a leading retailer of vitamins and supplements, and wanted to modernize its e-commerce platform and migrate to the cloud. SkillNet helped The Vitamin Shoppe upgrade and migrate its e-commerce platform from Oracle ATG to Oracle Commerce Cloud, and integrated it with its ERP, CRM, and other systems. SkillNet also helped The Vitamin Shoppe optimize its site performance, scalability, and security, and provide a better user experience. As a result, The Vitamin Shoppe improved its site speed by 50%, its conversion rate by 15%, and its customer satisfaction by 20%.
- Party City: Party City is a leading retailer of party supplies and costumes, and wanted to implement a headless commerce solution that would enable it to deliver personalized and omnichannel experiences to its customers. SkillNet helped Party City implement a headless commerce solution using Salesforce Commerce Cloud and Contentful and integrated it with its POS, OMS, and other systems. SkillNet also helped Party City enable features such as BOPIS, curbside pickup, ship from store, and contactless payment, and provide personalized and relevant content and offers to its customers. As a result, Party City boosted its online sales by 50% and its conversion rate by 25%.
- Komax: Komax is a leading manufacturer of wire processing machines, and wanted to launch its own B2B marketplace to sell its products and services online. SkillNet helped Komax design and develop its marketplace using Oracle Commerce Cloud, and integrated it with its ERP, CRM, and other systems. SkillNet also helped Komax onboard its sellers, manage its catalog, and optimize its pricing and promotions. As a result, Komax was able to launch its marketplace in just 12 weeks, and increased its revenue by 30% and its customer base by 40%.
Conclusion
As you can see, SkillNet is a trusted partner that can help you with your e-commerce platform integration. Whether you need to integrate your e-commerce platform with other systems and applications or re-architect your e-commerce platform using MACH design tenets, SkillNet has the experience, expertise, and technology to help you achieve your goals and deliver value to your customers.
