Auto Dialer Software – What is it?
Auto-dialer, also known as progressive or automatic dialer, is a dialer mode that balances employee productivity and preparation time. The software recognizes when your employees have finished the last call and immediately calls the following contact from the active contact list. Auto Dialer automatically rings through the contacts list until a reference picks up the phone. He then connects the communication to an employee.
An auto-dialer ensures that your employees can preview information about the following contact at the end of a call while the software is still dialling. Your employees call potential customers fully informed and can advise them better.
You always have as many lines open as you have employees. Since the dialer does not make more calls than the contact centre can handle, there is no risk of ghost calls.
What Are The Advantages Of Using Auto Dialer Software?
An auto dialer strikes a balance between staff efficiency and preparation time.
Since the employees do not have to select the contacts manually, they can concentrate fully on the sale. When employees are connected, they can assume that a customer is waiting for them. It ensures your employees are having a conversation every time they call instead of talking to an answering machine or hearing the busy signal.
An automatic dialling system prevents ghost calls. There are never more open lines than employees. It ensures your customers always speak to a real agent and not an IVR or voice prompt—the result: happier customers and lower abandonment rates.
Preparing for the next call is easy. The 15 seconds between the end of the previous call and the next customer gives your agents time to prepare for the call. It allows you to serve your customers according to their needs.
Who Benefits From Using An Automatic Dialer?
Teams of any size can use an automatic dialer. Dialer mode, however, is advantageous for small and medium-sized groups that cannot employ a predictive dialer or want to offer a superior level of service.
It is ideal for campaigns targeting existing customers, e.g. B. for contract extensions or upselling. In general, the contact lists should be of medium to high quality.
How Is An Automatic Dialer Different From Other Automatic Dialer Modes?
An automatic dialer is similar to other dialer modes that dial automatically, such as B. Power and predictive dialers. However, the dialer modes each have unique characteristics that may be relevant to your campaigns.
Automatic Dialer Vs. Power Dialer
Many companies advertise with power dialers. What they offer, however, is an automatic dialer. While both dialer modes dial automatically, a power dialer should always have more open lines than available agents. More open lines increase efficiency.
A power dialer suits small or medium-sized sales teams with medium to high-quality contacts. A properly configured power dialer is a good choice for couples that need more efficiency than an automatic dialer can provide but are too small to use a predictive dialer.
Predictive Dialer Vs. Automatic Dialer
A predictive dialer is the best solution when you have many employees and a long list of low-quality contacts. A predictive dialer uses an AI-based algorithm to maximize the number of active calls.
It optimizes the efficiency of your employees by calling a large number of contacts at the same time. The predictive dialer’s aggressiveness is limited by setting a drop rate controlling the maximum number of unanswered calls. These limit values are regulated by law in various countries. However, a predictive dialer carries the risk of dropped calls and low customer satisfaction.
Best Tips For Getting The Most Out Of An Automatic Dialer
Focus On Customer Satisfaction
An automatic dialer is worthwhile if you want to offer your customers first-class service. Other dialer modes may be more efficient, but an automated dialer provides complete assurance that an agent can seamlessly serve your customers.
Call Preparation
Ensure your agents make the most of the time between calls. The strength of an automatic dialer lies in the guaranteed live presence and the optimal preparation of calls.
Integrate CRM To Reach The Right Contacts
An excellent way to ensure that you are reaching the right people with your Automatic Dialer campaign is to use contact centre software. This software lets you extract contact lists and data directly from your CRM.
Verify Your Decisions With Analytics
Continuous analysis ensures you have chosen the suitable dialer mode for your campaign. If agent performance, campaign activity, and sales reports indicate results are not up to the expected standard, a different dialer mode could be the solution.
Scale according to your needs, automatic dialer campaigns are fully scalable. If your drive is successful, you can always add more collaborators.