Honda Cars Philippines, Inc. (HCPI) has recognized its skilled and well-trained service associates with its 23rd National Skills Contest (NSC).
The carmaker said in a February 2023 press statement that the NSC is Honda’s venue for dealer service associates to showcase their valuable skills that align with global best practices designed to elevate service quality.
The competition “highlights competencies for excellent service quality while encouraging dealer service associates to develop a challenging spirit that would help them continuously strive to improve their skills based on global standards.”
The NSC also allows the brand to achieve superior customer satisfaction in its aftersales service while enhancing the pride and joy of dealer service associates through regional and global competition.
The final local round of the event concluded on Feb. 19, 2023, with the awarding ceremony ending at the Japanese automaker’s Dealer conference.
Taking on the world
The winners from this regional round will represent the Philippines in the Asia Oceania Skills Contest round on May 2023.
If they pass this round, they will move on to the global stage, participating in the World Skills Contest on October 2023.
The National Skills Contest has seven categories:
- Quick Repair Category – Quality and Speed
- General Repair Category – Fix-right the first time
- Paint Repair Category – Honda Paint Repair Standard
- Body Repair Category – Honda Body Repair Standard
- Service Advisor BP Category – Interpersonal skills and quotation accuracy
- Service Advisor GR Category – Interpersonal Skills and quotation accuracy
- Customer Relations Category – Customer care/satisfaction
“The National Skills Contest recognizes the valuable skills of dealer service associates and their contribution to the joy and peace of mind to our customers,” said HCPI president Masahiro Nakamura.
“We expect that team members throughout the dealership network will uphold their good practices and share their abilities through this program so that we can also enhance customers’ safety while protecting the quality of our products.”
HCPI said it prides itself on its dealerships and service center, along with having highly skilled technicians and dedicated staff. These facilities have state-of-the-art tools and equipment to make servicing Hondas go as quickly and smoothly as possible.
As Honda aims to improve and expand its after-sales service, the brand regularly conducts development programs and other improvement initiatives for dealer associates to enhance customer satisfaction throughout the network.
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Source: Here’s how Honda Cars Philippines pushes for better aftersales support