Conversational AI Market

Global Conversational AI Market Growth, Analysis, Outlook, Report, Forecast 2023-2028

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The ‘Global Conversational AI Market Share, Report and Forecast 2023-2028’ by Expert Market Research gives an extensive outlook of the global conversational AI market, assessing the market on the basis of its segments like component, technology, deployment mode, end use, and major regions.

The key highlights of the report include:

Market Overview (2018-2028) 

  • Historical Market Size (2022): USD 7.9 billion
  • Forecast CAGR (2023-2028): 60%
  • Forecast Market Size (2028): USD 27.4 billion

The surging demand for AI-powered consumer support services is expected to boost the growth of the global conversational AI market. The rising adoption of IoT solutions and usage of chatbots in various industry verticals are the major forces that are driving the growth of this market. The widening deployment of automation for providing a variety of services like order placement and resolution of general queries is expected to further grow this market. In the healthcare sector, the deployment of conversational AI has increased significantly so as to provide medical advice to patients and assist in remote-patient monitoring.

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The cloud deployment mode of conversational AI is expected to witness robust growth owing to the growing adoption of cloud technologies around the globe. The national language processing technology is likely to enhance the growth of the conversational AI market owing to its ability to promote accuracy and efficiency. The conversational AI services is also likely to surge in the forecast period due to enhanced customer support, advanced fraud detection, and ability for task automation in major verticals like BFSI and travel and hospitality. Improved multilingual support has made communication with users around the world possible and fuelled the growth of the market.

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Conversational AI Industry Definition and Major Segments

Conversational AI refers to an artificial intelligence technology that uses machine learning processes in order to hold human-like conversations by interpreting human speech. It is capable of deploying automated messages and speech-enabled applications to enable consumers to chat with computers or virtual agents in a similar manner to human support staff. Conversational AI services are increasingly being deployed by various industries owing to its benefits of time-saving and quick consumer support.

On the basis of component, the market is bifurcated into:

  • Platform
  • Services

Based on technology, the market is segmented into:

  • Machine Learning and Deep Learning
  • Natural Language Processing
  • Automated Speech Recognition

On the basis of deployment, the market is classified into:

  • Cloud
  • On-Premises

Based on end use, the market is divided into:

  • Banking, Financial Services, and Insurance
  • Retail and E-commerce
  • Healthcare and Life Sciences
  • Travel and Hospitality
  • Telecom
  • Media and Entertainment

On the basis of region, the market is differentiated into:

  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Middle East and Africa

Rapid digitalisation and advancements in technology across the globe are strengthening the growth potential of the global conversational AI market. Increased focus on consumer interaction and reduced chatbot development costs are the key trends observed in this market, that are leading to its overall growth. Market players are increasingly focussing on integrating gesture recognition systems in conversational AI in order to counter problems of unrecognised accent and tone, which is likely to further boost the market growth. The deployment of omnichannel sales modes and increased social media interactions with customers is projected to expand the global conversational AI market.

The deployment of conversational AI solutions by more and more companies owing to its benefits like 24×7 availability, personalised interactions, and zero-human errors is empowering the growth potential of the market. The prevailing usage of conversational AI in call centres has significantly reduced the workload on live agents and assisted in saving time and storing relevant information of customers, which has boosted the conversational AI market growth. The incorporation of conversational AI also aids in reducing pressure on employees, freeing up their time by reducing service request volumes so they can focus on high-priority tasks.

Key Market Players

The major players in the global conversational AI market report are Google LLC, Microsoft Corporation, Amazon Web Services (AWS), Oracle Corporation, IBM Corporation, Nuance Communications, Avaamo, Inc., SAP SE, Cognigy GmbH, Rasa Technologies Inc., and Kasisto, Inc., among others. The report covers the market shares, capacities, plant turnarounds, expansions, investments and mergers and acquisitions, among other latest developments of these market players.

The report studies the latest updates in the market, along with their impact across the market. It also analyses the market demand, together with its price and demand indicators. The report also tracks the market on the bases of SWOT and Porter’s Five Forces Models.

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