Based on WhatsApp’s Business API, Wati is a customer engagement platform that helps companies efficiently handle client contacts by automating chats. Among other WhatsApp engagement capabilities, it provides a chatbot creator, WhatsApp broadcast management, and a common team inbox.
Wati WhatsApp API, however, has many drawbacks, including the fact that it is only compatible with WhatsApp Business, lacks tools to facilitate sales, and is unsuitable for growing enterprises. This blog post will discuss some of the top choices if you’re searching for Wati alternatives.
Examining the True Nature of Wati
Through the platform Wati, companies can interact with clients on WhatsApp, facilitating communication and enhancing customer service.
Why you may require Wati alternatives?
Users of Wati often voice concerns. The cost stands out, being rather high. Startups and small firms feel this wati pricing pinch more, given their limited budgets. Configuring complex interfaces demands tech savvy staff too. These issues pose hurdles for some companies. They may struggle to harness the platform fully which could drive them to explore other options.
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Situations needing a broader approach than Wati
Wati primarily focuses on chat management and integrating the WhatsApp Business API. However, some companies may need a more comprehensive solution with better scalability, multi-channel marketing and support, as well as sales facilitation features. Furthermore, companies looking for more personalized messaging options and direct support channels may want to explore Wati alternatives.
Examining Wati’s drawbacks
Wati API has a number of disadvantages in addition to its many helpful features, including:
Little customization available for D2C brands.
Help is solely accessible via chatbots and email.
As it only supports one WhatsApp Business account, it is not appropriate for growing businesses.
Wati WhatsApp pricing is set at the higher end of the spectrum.
Popular Alternatives to Wati
There are other platforms that could work instead of Wati. These alternatives offer different features and pricing to fit different business needs. Some of the top alternatives for Wati include:
- WebMaxyWhatsApp Commerce
WebMaxy is a advanced sales and marketing tool perfect for companies aiming to enhance client interactions across various messaging apps, like WhatsApp.
As one of the top alternatives to Wati, it provides a chatbot builder, multi-channel management, and a shared team inbox.
How WebMaxy can help address the problems and restrictions with Wati?
- Diverse Channel Administration
Companies seeking a more comprehensive communication solution will find WebMaxy’s multi-channel management features helpful. This streamlines processes and enhances productivity by allowing them to manage all their message channels from a single platform.
- Extensive Customization
WebMaxy provides a more advanced solution for direct-to-consumer (D2C) businesses that require a more sophisticated approach to engaging with their clients. This is due to the expanded customization options available through WebMaxy, which can increase revenue and help companies build stronger relationships with their target audience.
- Flexibility
WebMaxy is designed to grow alongside businesses and adapt to their shifting requirements. With its more extensive platform and advanced features, it offers a superior communication solution, especially as companies expand.
Pros:
- Send simultaneous WhatsApp broadcasts to an unlimited number of distinct users.
- Get early access to all newly released WhatsApp API features.
- Order confirmation, delivery alerts, and abandoned cart automation via WhatsApp.
- AI-powered chatbot integration with Natural Language Programming (NLP) that can comprehend spoken language.
- There are numerous e-commerce integrations available for systems like WooCommerce, Shopify, and so forth.
- Most affordable prices compared to industry norms.
- The best customer service, available by phone, email, or WhatsApp at any time!
- In-depth analyses to assist companies in comprehending client behaviour and improving communication tactics.
- Total support for strategy, approvals for template messages, integrations, and chatbot integration.
- Send out WhatsApp catalogs and take payments right there in the app.
- Get an infinite number of live chat support agent dashboards.
- Get the FREE WhatsApp Green Tick app.
Pricing:
- WebMaxy provides each company with personalised pricing. To find out their pricing, get in touch with their customer service representatives.
- Interakt
On the list of options, Interakt is among the official WhatsApp Business solution providers (BSP) with the lowest prices.
It provides a shared WhatsApp inbox so everyone in your team can log in and help with customer service. It also facilitates efficient contact management on your admin dashboard and automatically notifies users of orders.
Pros:
- Extremely reasonable prices in comparison to other suppliers.
- A live chat button that connects consumers directly via WhatsApp and a shared team email.
- Supports preset replies and automated message templates.
- Pulls order information from Shopify and Woocommerce and displays it on the chat panel.
Cons:
- Inability to support alternative channels.
Pricing:
- Interakt has two pricing editions, starting at $999 and going up to $2,499.
- AiSensy
AiSensy is a WhatsApp Business API platform that requires no programming whatsoever. using the fully integrated WhatsApp advertising suite, users can take advantage of tools like WhatsApp retargeting, a multi-human live chat help window, and message automation. Furthermore, AiSensy provides app and CRM interfaces and allows users to import every one of their contacts from a third-party tool and CRM. Additionally, they provide round-the-clock customer service via email, Google Meet, WhatsApp, and direct phone calls.
Pros:
- Provides client service via a variety of channels, including email, Google Meet, WhatsApp, and direct phone calls, around-the-clock.
- Obtain the Business API for WhatsApp in ten minutes.
- Enjoy the same benefits on every plan.
- Supports over 2000 apps, CRM interfaces, and e-commerce portals. Among them are WooCommerce, Hubspot, WebEngage, Shopify, and CleverTap.
- Green Tick application is free of charge.
Cons:
- Plans for usage based on limited contacts.
- Markup charges for sent or received texts.
- Required to pay ₹750 for every 1000 extra active users each month.
Pricing:
AiSensy offers four pricing plans with unlimited users:
- Lite Plan: $156
- Plus Plan: $348
- Pro Plan: $896
- Premium Plan: $2200
- LimeChat
With the help of LimeChat, retailers can interact with customers across a variety of platforms, such as Instagram, Facebook Messenger, and WhatsApp. This correspondence contains a small amount of both marketing and support.
Pros:
- On its platform, LimeChat provides multichannel customer care. This provides the platform with an advantage over competitors such as BusinessOnBot.
- In addition to live chat assistance, it offers WhatsApp Chatbots powered by AI that are more intelligent than keyword-based chatbots handling intricate inquiries.
- D2C brands can take use of conversational marketing capabilities like retention programs and retargeting.
- LimeChat provides a thorough report on WhatsApp broadcasts and cart recovery campaigns for advertisements that use WhatsApp.
Cons:
- The platform does not yet include D2C-specific functionality like user segmentation for marketing campaigns and the ability to convert Cash On Delivery to Prepaid. If you’d like to start campaigns throughout channels that are successful, these capabilities are needed.
- The cost of LimeChat also covers the time and labour required by their staff to deploy the solution and tailor it to your company’s needs. Because of this, LimeChat is a little pricey in comparison to its rivals.
Pricing:
LimeChat offers three pricing plans:
- Growth: $199
- Pro: $499
- Enterprise: Custom Pricing
- Gallabox
Gallabox uses chatbots, multi-agent shared inboxes, and WhatsApp Business APIs to help businesses increase sales and drive more leads.
Pros:
- The primary advantage of utilizing Gallabox is that its setup and integration with your current tools don’t require any coding knowledge.
- Conversations are automatically assigned to agents. Additionally, agents have the ability to “claim” and take control of a live chat.
- Enhancing customer experience is made easier for businesses by features like customer segmentation, tagging, and note-taking in interactions.
- Wonderfully integrated with WooCommerce and Shopify.
Cons:
- More metrics information could improve chat analytics.
- You cannot immediately display your products in the chat window due to the lack of a product catalogue capability; instead, you must utilize a link to bring users to the website.
Pricing:
- Gallabox offers paid plans starting at $99 per month and going up to $499 per month. Gallabox also offers custom pricing for enterprises.
- Infobip
Since Infobip serves as an omnichannel communications system, you can use one Dashboard to handle communications across several platforms, including Facebook Messenger, WhatsApp, SMS, and email.
A great Wati substitute, Infobip accomplishes the task with a variety of characteristics like broadcasting, a chatbot for WhatsApp, and automated notifications.
Infobip is unique in providing strong customer support and an easy-to-use interface.
Pros:
- There is a mobile app available.
- Strong customer service
- There are numerous integrations available.
- Omnichannel Capabilities
Cons:
- When compared to other WhatsApp marketing softwares that offer the same services, the pricing is comparatively steep.
- The user interface is simple to use but lacks excitement and is rather retro.
- For customer service, you must pay more.
- Since developing Omnichannel relationships is their primary focus, WhatsApp is not their area of expertise.
- For inexperienced users, their omnichannel strategy can be overwhelming.
Free Trial:
- Indeed, there’s a free trial available. You will receive one hundred conversational points to employ in customer conversations. The trial ends when all of the points have been used.
Pricing:
- Personalised pricing.
- The Convertway
Shopify retailers can easily increase conversions with the use of The Convertway, an advanced SMS and WhatsApp automation solution.
It is a fantastic substitute for Wati that emphasizes three key areas:
- Increase Subscribers: Turn website visits into first-time customers and subscribers.
- More Conversions: Use automated, customised messaging on WhatsApp and SMS to boost sales.
- Improving Retention: Get 40% More Money from the Current Clientele!
Pros:
- A pre-approved template that can be used for winback, cart recovery, or broadcast campaigns.
- Gamification strategies to boost website visitor engagement
- Personalised client segmentation for accurate targeting.
- Notify recipients in more than five languages.
- There is a free plan with two automation flows.
- Rivalry Charges for WhatsApp & SMS Notifications
- Chat widget with a two-way conversation panel for prompt assistance
- Analytics for gauging the effectiveness of campaigns
- Verification of WhatsApp Green Tick for Free
Cons:
- Integrations are not available in the Free Plan.
Pricing:
- Premium Plan Pricing Starts from $29/ month and goes up to $299/month for Enterprise Plans.
- CM.com
Being a top supplier of WhatsApp Business API, CM.com helps your company realise the full potential of WhatsApp Business API.
It enables you to grow your WhatsApp sales and offer strong customer service. It does have a high price tag, though.
These are CM.com’s pros and cons as a Wati alternative!
Pros:
- Enables you to automate repetitive questions with a Drag & Drop editor to create a No Code Chatbot that provides 24x7x365 customer assistance.
- Platform without code to utilise WhatsApp Business API
- Give consumers access to rich media, delivery updates, location, and a lot more.
- 24 x 7 Strong client assistance from the CM.com support staff.
- Free trial offered.
Cons:
- More expensive when compared to other vendors of WhatsApp Business APIs
- The analytics section isn’t very analytical, and campaign functionality can be improved.
- The biggest drawback of the platform is its inability to use WhatsApp broadcasting feature.
Pricing:
- The amount of money you pay CM.com depends on how many different active people you speak with each month. This implies that you would have to spend Rs 1499 if you spoke with 500 different consumers in a month. Prices rise in proportion to the number of distinct clients.
- A supplementary fee of Rs 7499 is required for the onboarding process on their WhatsApp Business API platform.
- Twilio
One of the greatest Wati alternatives is Twilio, which enables companies to leverage programmable APIs to create engaging customer experiences. With features on platforms including WhatsApp, SMS, Messenger, phone, video, email, and IoT, Twilio can be utilised for every digital experience.
Twilio is a straightforward, dependable, and effective WhatsApp Business API platform. If you have a sophisticated IT staff with complex programming and development skills, this is the perfect API provider for you. Twilio’s WhatsApp Business API solution requires a committed team of developers to start with, as the platform is designed to be used by developers.
The following are some pros and cons of selecting Twilio as your WhatsApp Business provider:
Pros:
- Affordable and easily accessible prices.
- Simple interaction with CRMs and current systems.
- Sandbox testing can be done prior to making a purchase.
- As soon as WhatsApp releases updates for the Business API, they are approved quickly.
Cons:
- Developer-oriented: To install the solution, carry out integrations, and create chatbots, you need a specialised development staff. Twilio uses a self-serve style, so you’ll need to bring your own equipment and be ready!
- Tough to understand and may need training sessions for employees to adjust to the messaging dashboard.
- Sometimes messages take a while to arrive.
- The quality of customer service is lacking.
- Few dashboard features and absence of smart analytics.
Pricing:
- A simple pay-as-you-go pricing is offered by Twilio. Only the template and session messages that you send are charged for. Every country has a different price for session messages and templates. Twilio charges 70p/for every template message and 38p/per session message in India.
Conclusion
This article provides a thorough analysis of the many Wati Alternatives and a comparative study of the numerous platforms that are accessible to companies.
It explained the advantages and disadvantages of Wati and presented a number of competitors, including WebMaxy. The blog effectively offered a thorough explanation and a step-by-step tutorial on switching from Wati to other, more practical options.
Among the many Wati Alternatives, WebMaxy sticks out as a suitable option for your company’s communication needs. With its sophisticated features, such as multi-number shared inboxes and CRM interfaces, this platform increases your overall communication efficiency and fosters teamwork.
It aims not just to overcome Wati’s constraints but also to fully improve businesses’ WhatsApp involvement. Integrating with WebMaxy will surely be a step in the right direction for companies looking to increase client social media engagement.
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FAQs
What are the alternatives to Wati?
The Best alternatives to Wati ranked by their usability and functionality are mentioned below:
1. WebMaxy WhatsApp Commerce
2. Infobip
3. The Convertway
4. CM.com
5. Twilio
What is the best API provider for WhatsApp business?
Built on the official WhatsApp Business API, WebMaxy is considered to be the best API provider for WhatsAp Businesses.
Which is the best Wati alternative?
WebMaxy WhatsApp Commerce is the best Wati alternative.
Can I automate and schedule broadcast messages?
Yes, you can use marketing automation tools, such as WebMaxy, to schedule broadcast text messages to be sent at specific times or triggered by specific events. This can save time and improve the efficiency of communication efforts.
